Politique d’expédition

Shipping Policy

Last updated: September 28, 2026

Delivery destinations

We ship to the 48 contiguous United States and Washington, DC. Alaska, Hawaii, US territories and APO/FPO/DPO addresses are excluded.

Processing and delivery times

Orders are processed and dispatched within 24 hours after payment confirmation. Estimated transit time is 4–6 business days after dispatch. Business days are Monday through Friday, excluding public holidays. Transit times are estimates and may be affected by carrier or customs delays.

Orders are dispatched by our fulfillment partner in China. Our US business address is not a dispatch warehouse. We send shipping confirmation and tracking information when available.

Shipping costs

Shipping charges and any eligible free-shipping offer are displayed at checkout before you complete payment.

Delays and delivery issues

If we cannot dispatch within the stated timeframe, we will notify you, provide an updated estimate and offer the choice to agree to the delay or cancel unshipped items for a refund. If your order is delayed, lost, damaged or marked delivered but cannot be located, contact contact.retreatpet@gmail.com so we can investigate and arrange an appropriate solution.

Address changes and cancellations

Please check your delivery address before ordering. Contact us immediately for corrections or cancellation. Orders may be cancelled before dispatch. Once dispatched, an order cannot be cancelled; eligible products may be returned under our Return and Refund Policy. Any proposed reshipping charge resulting from an incorrect customer-provided address will be disclosed before reshipment.

Contact

contact.retreatpet@gmail.com
Monday–Saturday, 9:00 a.m.–5:00 p.m., Eastern Time (New York).

L&C Business LLC
1209 Mountain RD PL NE STE N
Albuquerque, NM 87110, United States