Politique de confidentialité

Privacy Policy

Last updated: September 28, 2026

L&C Business LLC operates re-treatpet.com and the related store, content, products and services (the “Services”). Shopify hosts our store. This policy explains how we collect, use and disclose personal information when you visit, shop or communicate with us. This policy governs personal-information matters if it conflicts with our Terms of Service.

Personal information we collect

Depending on how you use the Services, we collect contact details such as your name, email, phone number and billing and shipping addresses; payment and transaction information processed by our payment providers; account details and preferences; products viewed, added to cart, purchased, returned or cancelled; communications with support; and device and usage information such as IP address, browser, identifiers and interactions with our website. Personal information excludes information that has been anonymized so that it cannot reasonably identify you.

Sources of information

We receive information directly from you, automatically through your use of the Services and cookies or similar technologies, and from Shopify, service providers and business or marketing partners involved in providing the Services.

How we use information

We use information to process payments and orders, arrange delivery and returns, manage accounts and preferences, provide support, personalize and improve the Services, communicate about orders, prevent fraud and secure the Services, comply with legal obligations and enforce our policies. We may also use information for marketing and advertising, subject to applicable consent requirements and your preferences. Promotional emails include an unsubscribe option; essential order communications may continue after you unsubscribe.

Sharing information

We share information with Shopify and providers who help operate our store, process payments, analyze usage, provide support, store data and fulfill orders. To deliver your order, we share necessary details such as your name, delivery address, order contents and delivery contact information with our fulfillment partner in China and relevant carriers. Information may also be disclosed at your request or with your consent, to business and marketing partners for advertising, to affiliates where applicable, or in connection with a business transaction, lawful request, legal obligation or protection of rights and safety.

Some disclosures for advertising may be considered a “sale,” “sharing” or targeted advertising under applicable privacy laws. Depending on where you live, you can opt out through our data-sharing opt-out page or contact us using the details below.

Shopify and cookies

Shopify collects and processes information about your access to and use of the Services to provide and improve them. Our store uses enhanced Shopify features that may combine information about interactions with this store, other merchants and Shopify to protect, develop and improve our business, including personalized advertising. Shopify is responsible for certain processing for these features and related rights requests. See Shopify’s Consumer Privacy Policy and Shopify’s Privacy Portal.

Cookies and similar technologies support store functionality, preferences, analytics and advertising. You can use available privacy controls and browser settings to manage your choices. Blocking cookies may affect functionality. Where applicable, we recognize Global Privacy Control as an opt-out request for the browser or device and, where it can be linked, the relevant Shopify account. Other browser Do Not Track signals are not recognized.

Your rights and choices

Depending on your location and applicable law, you may have rights to access, correct, delete or obtain a copy of your information, request portability, or opt out of sale, sharing or targeted advertising. These rights may be subject to limitations and exceptions. To make a request, contact contact.retreatpet@gmail.com or use the available privacy controls. We may need to verify your identity. An authorized agent may submit a request with evidence of authorization, and we may request direct identity verification. We do not discriminate against you for exercising applicable rights and respond within legally required timeframes.

If you disagree with our response or have a complaint, email us to request review or appeal. You may also contact the relevant privacy regulator where applicable.

Children

The Services are not intended for children, and we do not knowingly collect personal information from children below the age of majority in their jurisdiction. A parent or guardian may contact us to request deletion of a child’s information. We do not knowingly sell or share personal information of individuals under 16.

Security and retention

No security measure is perfect, and we cannot guarantee absolute security. Please avoid sending sensitive information through unsecured channels. We retain information as needed to provide the Services, manage your account, meet legal obligations, resolve disputes and enforce agreements.

International processing

Personal information may be transferred, stored or processed outside your state or country, including in China for fulfillment and in countries where Shopify and other providers operate. Where applicable law requires safeguards for international transfers, appropriate legally recognized safeguards must apply.

Third-party websites and public content

Third-party websites and services linked from our store have their own privacy practices. Review their policies before providing information. Content you post publicly, such as reviews or social-media comments, may be visible to others.

Changes

We may update this policy to reflect changes to our practices or legal requirements. We will post the revised policy with an updated date and provide additional notice when required.

Contact

For privacy questions or rights requests:
L&C Business LLC
1209 Mountain RD PL NE STE N
Albuquerque, NM 87110, United States
Email: contact.retreatpet@gmail.com