Politique de remboursement

Return and Refund Policy

Last updated: September 28, 2026

30-day returns for unopened products

You may request a return within 30 calendar days after receiving your order. Products must be unused, unopened, in their original packaging, with all original seals intact. We do not offer a satisfaction guarantee for opened or used products. This does not limit your rights regarding damaged, defective or incorrect products or rights that cannot be excluded under applicable law.

How to request a return

Email contact.retreatpet@gmail.com with your order number and the items you wish to return. Our support team will provide the return instructions and appropriate address. Do not send items to our business address or the address on your shipping label without confirmation.

For change-of-mind returns, you are responsible for return shipping costs. We do not charge a restocking fee. Original shipping charges are nonrefundable for change-of-mind returns, except where required by law. We cover reasonable return costs for defective, damaged-on-arrival or incorrectly supplied products.

Damaged, defective or incorrect items

Contact us as soon as you discover a problem. Include your order number, a description and, where possible, photos of the product, packaging and lot number. We will investigate and arrange an appropriate replacement or refund. Opening a product does not automatically disqualify a legitimate claim about a defect or an incorrectly supplied item.

Cancellations before dispatch

You may cancel an order before it has been dispatched. Email us immediately with your order number and the subject “Cancel order.” We will check the actual dispatch status and confirm cancellation. Once dispatched, an order cannot be cancelled; eligible items may be returned under this policy.

Refunds

We will confirm receipt and review your return. Approved refunds are issued to the original payment method. We will notify you when the refund is issued; your bank or payment provider may require additional time to show the credit. Refunds will be processed promptly and within any applicable legal deadline. Bundle refunds reflect the discounted amount actually paid for returned items, not their undiscounted list price. We will explain the calculation.

Contact

L&C Business LLC
1209 Mountain RD PL NE STE N
Albuquerque, NM 87110, United States
contact.retreatpet@gmail.com

Support: Monday–Saturday, 9:00 a.m.–5:00 p.m., Eastern Time (New York).